1. How do I place an order?

Browse our products, add your chosen items to the cart, and securely checkout on our website.

2. What payment methods are accepted?

We accept Visa, MasterCard, American Express, PayPal, and other secure payment options.

3. How long does shipping take?

We offer free standard shipping within the UK, which usually takes 5–8 business days after processing.

4. Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number by email to monitor your delivery status.

5. What is your return policy?

Most items can be returned within 14 days if unused and in original condition. Please see our Return & Refund Policy for full details.

6. How do I contact customer service?

You can reach us by phone at 02088861988 or email at oraviqueshop@gmail.com during business hours.

7. Do you ship internationally?

Currently, we only ship within the United Kingdom.

8. What should I do if I receive a damaged or wrong item?

Please contact us immediately with your order details, and we will assist you with an exchange or refund.